What UserVoice is now
UserVoice invented a good deal of this category. For years it was the name people meant when they said a public suggestion site with voting on it. That is not what the product is being sold as in 2026, and reviewing the thing it used to be would be useless to anybody making a decision today.
Their own homepage, read on 23 August 2026, is titled Customer Intelligence Platform and opens with "Get clear on what customers want. Get ahead of what it means for revenue." The promise is revenue-weighted insight: which customer problems correlate with larger deals, which signals appear six to twelve months before a churn, which requests come from accounts worth keeping. The named integrations are Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps and Slack. The vocabulary is average contract value and net revenue retention.
The ownership changed too. The site footer now reads "A Curious Company" and links to Curious Holdings, following the acquisition announced in November 2025.
What UserVoice does well
It is the most established name in the field. On G2 it holds 4.5 from 243 reviews, more third-party reviews than any other product we looked at in this category, and on Capterra 4.3 from 70. Both read in a browser on 23 August 2026. Twenty years of deployment evidence is not something a two-year-old competitor can manufacture.
Security and compliance are answered before you ask. Their own FAQ states that UserVoice is SOC 2 Type 2 certified and GDPR compliant, and builds to WCAG accessibility standards. For a business selling into companies with a purchasing process, that is a whole workstream that does not have to happen.
The pricing unit is genuinely better for wide teams. Their pricing page says the plan is "based on feedback volume, tools leveraged and the integrations you connect, never by seat", so sales, success and product can all be inside it without the bill moving. Every per-seat tool in this category punishes you for involving more of the company, and this one does not.
They argue their own corner in public. UserVoice runs a real comparison hub at uservoice.com/alternatives with pages against Pendo, Featurebase, Productboard, Canny.io, Aha!, Frill.co and Savio. A vendor willing to name its rivals is easier to evaluate than one that pretends it has none.
What does UserVoice cost?
Nobody outside UserVoice can tell you, and that is the finding rather than a gap in our research.
| UserVoice | |
|---|---|
| Published price | None, at any tier |
| Free plan | None |
| Self-serve signup | None |
| Priced per | Feedback volume, tools and integrations |
| Priced per seat | No, explicitly |
| Only route in | "Talk to an Expert" |
| Typical launch time, their figure | 4 to 6 weeks |
Read from uservoice.com/pricing on 23 August 2026. There is no figure on that page, no tier card and no trial button. The 4 to 6 week launch time is UserVoice's own answer in their pricing FAQ, with technical setup given as one to two weeks, so treat it as a vendor estimate rather than a measurement.
A quoted price is not automatically a bad thing. It is how enterprise software is sold, and if you are running a procurement process anyway then a call is going to happen regardless. But it tells you something true about fit: a product that will not publish a number has decided its buyer is somebody with a budget approval process, not somebody with a card.
The self-selection test
Three questions settle this one faster than any feature table, and none of them are about features.
- Is there somebody whose job is acting on the themes? Product operations, a research function, a customer insights lead. UserVoice produces synthesis, and synthesis needs a reader. Without one you are buying a very good report that nobody opens.
- Does the request need to carry a revenue number? If your prioritisation argument is "which accounts want this and what are they worth", UserVoice is built for exactly that and a voting board is not. If your argument is "how many people want this", a voting board is better and much cheaper.
- Can you start a procurement conversation? There is no price, no card and no self-serve trial. If a four to six week launch and a quote are both acceptable, you are their buyer. If either is a problem, you are not, and no amount of product quality changes that.
Answer no to any of the three and the rest of this page is academic. That is not a criticism of UserVoice. It is a product that has chosen its customer clearly, which is more than most in this category have done.
Who UserVoice is wrong for
Anyone who arrived wanting a public request board. This is the important line on the page. If your requirement is a page where customers post ideas, vote, and see a roadmap, UserVoice will do it and will also sell you a customer intelligence platform you did not ask for, on a timescale their own FAQ puts at four to six weeks. Featurebase, Nolt.io, UserJot and Canny.io all publish a price and all have you live the same afternoon.
Anyone without a research or product operations function. The value of revenue-weighted themes is that somebody acts on them. A two-person team does not have a person whose job that is, and the tool cannot supply one.
Anyone who needs to know the cost today. If you cannot start a procurement conversation, you cannot start at all. There is no free tier to test with and no self-serve trial: their 30-day trial runs through a booked demo.
See what that looks like, live.
Where Docket fits
Barely, and we would rather say that than pretend otherwise. Docket and UserVoice are not substitutes. If your problem is that eleven teams disagree about which enterprise account's request matters most, Docket solves none of it: no Salesforce sync, no revenue weighting, no SOC 2 report, no onboarding team.
Docket is for the other reader, the one who came to this page because a search for UserVoice was the only name they knew. That reader wants a feature request board, a public roadmap, a changelog, an FAQ and a testimonials wall on their own domain, for every product they ship. Docket is $99 once for Pro and $249 for Studio, with a free edition that never expires, and it arrives as a repository you own rather than an account you rent.
The two products answer different questions, and the useful thing a review page can do is tell you which question you were asking.
Frequently asked questions
Is UserVoice still a feature request board?
How much does UserVoice cost?
Who owns UserVoice now?
Is UserVoice SOC 2 compliant?
What is a good UserVoice alternative for a small team?
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