Docket vs UserJot: pay once, or $348 every year

How do Docket and UserJot compare?

UserJot's prices and tier contents read from userjot.com on 2 September 2026: no integrations on Free, one at Starter, unlimited at $59. The cancellation row is from their terms: content goes inaccessible on cancellation and is deleted within 30 days.

What three years costs

Same job, same three years, one product each. The monthly figure is not the point. One of these two stops, and the other does not.

On six products UserJot is $2,124. Docket is still $99.

The two numbers that separate them

UserJot and Docket agree on something most of this category does not: you should not be billed by how many of your customers turn up. UserJot prices flat per workspace with unlimited end users, and says so plainly.

Charging per user for a feedback tool is like charging per customer for a store. It's backwards. UserJot prices the tool, not your reach.

UserJot's pricing section

They are right, and Canny should read it. Where the two part company is boards. UserJot gives you two on the free plan, five at $29 a month, and unlimited only at $59, so six products costs $708 a year, every year. Docket has never had a product cap on any tier, including the free one, and that is the single clearest difference between them.

The other is guest posting. On UserJot's free plan a customer has to create an account before they can tell you anything. That moves to Starter at $29. Docket's submit form has no account at all, at every tier, because there is nothing to have an account with.

What Docket is

Docket arrives as your own copy, in your own GitHub account. It gives you a feedback board, a public roadmap, a changelog, an FAQ and a testimonials wall, on your own domain, for as many products as you ship. Everything a customer sends you is kept in your own copy, so there is no database behind it and nothing that can be billed by the row.

The part that is different is the agentic side: scheduled jobs draft the first reply in your voice, write the changelog from what you shipped, and tell everybody who voted for something when it lands. You approve; it sends.

What UserJot is

UserJot is a hosted feedback platform, and the best-designed one in this category. Boards, roadmap and changelog, a hosted portal and a one-script widget that share the same data, status emails and a weekly digest that pull people back.

Their AI is useful rather than decorative: it spots duplicates as the customer types, tags posts on submission, and when you mark something complete it drafts the changelog entry from the original request and the discussion under it, then emails everyone who voted or commented. Their Canny importer moves boards, posts, votes, comments, statuses and users in about two minutes.

Where Docket wins

• It stops costing money. $99 against $1,044 over three years, and nothing after that. On six products it is $99 against $2,124.
• The automation is bought, not rented. Drafting the first reply, writing the changelog and telling everyone who voted are part of the $99, and so is pointing an agent at it. On UserJot the free plan lists no integrations at all: one arrives at $29 a month and unlimited at $59, so driving it with an agent or the API means being on a paid plan, every month, for as long as you want it.
• Stopping costs you nothing. Docket carries on running whether or not you ever pay us again, because there is no renewal and no account with us. UserJot's terms say content is "inaccessible from the Services immediately upon account cancellation" and permanently deleted within 30 days, so leaving is a thing you have to plan.
• No product cap, ever. Two boards free and five at $29 is where UserJot asks you to pay more. Docket has no equivalent on any tier.
• Your customers never make an account. Guest posting is paid at UserJot. Login friction is the main reason feedback boards sit empty.
• Your own domain from free. Theirs starts at $29 a month.
• The files are already where your agent works. UserJot had to build a remote MCP server so an agent could reach their database. Docket does not need one, because the bug report and the fix live in the same git history.

Best for: One person or a small team shipping software who wants the board, roadmap, changelog and FAQ on their own domain, paid for once at $99.

Not for: Anyone who wants a vendor to run it for them. There is no hosted version, you set it up in your own GitHub account, and it is newer and smaller than Canny or Productboard.

Where UserJot is the better buy

• It is running in five minutes. Nothing to set up, no agent, no deploy, no hosting decision. If that is the blocker, this is the answer.
• The Canny importer. Two minutes, via an API token, carrying votes, comments and statuses, with nothing for you to write. Moving into Docket is a prompt to your coding agent rather than a button. Worth knowing before you weigh it: the hard part of leaving Canny is on Canny's side either way, since their CSV export leaves out comments and the in-product comment export is gated to their Business plan.
• AI that earns its place. Duplicate detection while the customer is still typing is a better use of a model than most, and the changelog drafting is the same job Docket does, done by somebody else's machine.
• Unlimited users on every plan. No meter on how many customers turn up, which is the right model for a hosted tool and the reason they are the closest competitor rather than a distant one. Docket has no meter either, and no renewal.

Best for: One product, or up to five boards, and a team that wants a hosted board today at a price that does not move as customers arrive.

Not for: Anyone running more than five boards on the entry plan, or a buyer who needs a longer track record than a tool built by one person can show.

Is there a free version of UserJot?

Both are usable. UserJot's free plan gives you two boards, three admins and unlimited posts and users, with the public roadmap and changelog included, but no custom domain and no guest posting. Docket's free edition gives you one board on your own domain, with guest posting, and no automation.

Theirs caps how many boards. Ours caps how much it does for you.

So which should you pick?

Pick Docket unless one specific thing stops you. It costs $99 once instead of $348 every year, it never caps how many products you ship, your customers can post without making an account from the free tier, and when you stop paying nothing happens, because there is nothing to stop paying. Over three years on six products that is $99 against $2,124.

Pick UserJot if you want somebody else to run it and you would rather not set anything up. It is well made and it is the fastest route from nothing to a working board. If you are happy to spend ten minutes with your coding agent instead, Docket does the same job for $99 once and never asks again.

Frequently asked questions