Docket vs UserJot: the closest thing to like for like

How do Docket and UserJot compare?

UserJot's figures read from userjot.com on 23 August 2026. Their /pricing route still returns a 404, so the homepage is the citable source. No annual discount is published.

The two numbers that separate them

UserJot prices well. Flat per workspace, unlimited end users on every plan, and their own pricing page makes the argument better than we would.

Charging per user for a feedback tool is like charging per customer for a store. It's backwards. UserJot prices the tool, not your reach.

UserJot's pricing section

That is right, and Canny should read it. What they do charge for is boards. Two on the free plan, five at $29 a month, and unlimited only at $59. If you ship six things, the tool costs $708 a year. Docket has never had a product cap on any tier, including free, and it is the single clearest difference between the two.

The other is guest posting. On UserJot's free plan a customer has to create an account before they can tell you anything. That moves to Starter at $29. Docket's submit form has no account at all, at every tier, because there is nothing to have an account with.

What Docket is

Docket arrives as a GitHub repository you copy into your own account. It gives you a feedback board, a public roadmap, a changelog, an FAQ and a testimonials wall, on your own domain, for as many products as you ship. Every item a customer submits is written into your repository as a Markdown file, so there is no database and nothing to be billed for by the row.

The part that is genuinely different is the agentic side: scheduled jobs draft the first reply in your voice, write the changelog from what you actually shipped, and tell everybody who voted for something when it lands. You approve; it sends.

What UserJot is

UserJot is a hosted feedback platform, and the best-designed one in this category. Boards, roadmap and changelog, a hosted portal and a one-script widget that share the same data, status emails and a weekly digest that pull people back.

Their AI is genuinely useful rather than decorative: it spots duplicates as the customer types, tags posts on submission, and when you mark something complete it drafts the changelog entry from the original request and the discussion under it, then emails everyone who voted or commented. Their Canny importer moves boards, posts, votes, comments, statuses and users in about two minutes.

Where Docket wins

• It stops costing money. $99 against $1,044 over three years, and nothing after that.
• No product cap, ever. Two boards free and five at $29 is the gate UserJot moves you up with. Docket has no equivalent on any tier.
• Your customers never make an account. Guest posting is paid at UserJot. Login friction is the main reason feedback boards sit empty.
• Your own domain from free. Theirs starts at $29 a month.
• The files are already where your agent works. UserJot had to build a remote MCP server so an agent could reach their database. Docket does not need one, because the bug report and the fix live in the same git history.

Where UserJot is the better buy

• It is running in five minutes. No repository, no agent, no deploy, no hosting decision. If that is the blocker, this is the answer.
• The Canny importer. Two minutes, via an API token, carrying votes and comments and statuses. Nothing self-hosted comes close to that.
• AI that earns its place. Duplicate detection while the customer is still typing is a better use of a model than most, and the changelog drafting is the same job Docket does, done by somebody else's machine.
• Unlimited users on every plan. Their pricing model is the right one for a hosted tool, and it is the reason they are the closest competitor rather than a distant one.

Is there a free version of UserJot?

Both are usable. UserJot's free plan gives you two boards, three admins and unlimited posts and users, with the public roadmap and changelog included, but no custom domain and no guest posting. Docket's free edition gives you one board on your own domain, with guest posting, and no automation.

Theirs caps how many boards. Ours caps how much it does for you.

So which should you pick?

Pick UserJot if you want somebody else to run it and you ship one or two products. It is well made, fairly priced for what it is, and the fastest route from nothing to a working board.

Pick Docket if you ship more than a couple of things, if you already have a coding agent open, or if you would rather buy the tool than rent it.

Frequently asked questions