Docket vs Featurebase: a board, or a whole suite

How do Docket and Featurebase compare?

Featurebase's figures read from featurebase.app/pricing on 23 August 2026. The page renders its digits client-side, so these were read in a browser rather than fetched. Every tier there is billed yearly; no monthly rate is published. AI resolutions are charged separately at $0.49 each.

Two numbers worth sitting with

The first is the seat. Featurebase is priced per teammate with full access, so the bill multiplies by the size of your team. One person is $348 a year. Three is $1,044 a year, which is more than ten times what Docket costs in total. Docket has no concept of a seat, because there is nothing to log in to.

The second is the badge. Removing Featurebase branding is a $69 a month add-on, and it is only sold on Professional at $59 per seat per month or above. Taking a logo off costs $828 a year, on top of a plan that already costs $708 a year for one person. Docket's badge lifts at $99, once.

Neither of these is a trick. They are ordinary SaaS pricing. They are simply very expensive if what you wanted was a feedback board.

What Docket is

Docket arrives as a GitHub repository you copy into your own account. It gives you a feedback board, a public roadmap, a changelog, an FAQ and a testimonials wall, on your own domain, for as many products as you ship. Every item a customer submits is written into your repository as a Markdown file, so there is no database and nothing to be billed for by the row.

The part that is genuinely different is the agentic side: scheduled jobs draft the first reply in your voice, write the changelog from what you actually shipped, and tell everybody who voted for something when it lands. You approve; it sends.

What Featurebase is

Featurebase is much more than a feedback board, and judging it as one is unfair. It is a full helpdesk with live chat, an omnichannel inbox, ticketing, SLAs and round-robin assignment. It is a help centre with unlimited articles, AI search, multilingual AI translation and version history. It runs NPS and CSAT surveys, a changelog with in-app widgets, and outbound email.

It carries SOC 2 Type II and GDPR, hosts in the Netherlands and Germany, and supports SCIM provisioning. There is an 86% discount for companies under two years old with fewer than six people, which changes the arithmetic considerably if you qualify.

Where Docket wins

• No seats. The second person on your team costs nothing, and so does the tenth.
• The badge lifts at $99. Featurebase charges $828 a year for the same thing, and only on a plan you have to move up to first.
• No product cap. Their free tier is one board and Growth is five. Docket has no cap on any tier.
• Your own domain from free. Theirs starts at Growth.
• Private by construction. A repository is private until you publish it. Featurebase puts board privacy on Professional.
• It is yours. The code, the files, and every word a customer sent you.

Where Featurebase is the better buy

• It is a suite and you may need a suite. If you are also buying a helpdesk and a help centre, one vendor for all three is cheaper and simpler than three.
• Compliance is done. SOC 2 Type II, EU hosting and SCIM are not things a self-hosted repository gives you, and above a certain customer size they are the whole decision.
• The AI answers tickets. Their Fibi agent resolves support conversations and is billed per resolution rather than per ticket, which is an honest way to price it.
• One-click importers. Canny, Productboard, Frill, Beamer, Intercom, Zendesk and Crisp, all supported.
• The startup discount is real. 86% off plus a year of their AI, for young small companies. If you qualify, the comparison above changes shape entirely.

Is there a free version of Featurebase?

Featurebase's free plan is one seat, one board and one roadmap, with unlimited end users and posts and fifty help-centre articles. No AI. Paid plans get a ten-day trial with no card.

Docket's free edition is one board with unlimited everything else, on your own domain, and it never expires.

So which should you pick?

Pick Featurebase if the feedback board is one of three or four things you are buying, if you want a help centre and live chat from the same vendor, or if you qualify for the startup programme and the discount makes the seat price a non-issue.

Pick Docket if what you actually wanted was the board, the roadmap and the changelog, and would rather not pay per person for the rest.

Frequently asked questions