Docket vs Canny: which one do you actually need?

How do Docket and Canny compare?

Canny's figures read from canny.io/pricing and their billing help article on 23 August 2026, at 100 tracked users. Prices move, so check before you decide.

The thing that decides it, most of the time

Canny is priced by tracked users, which their pricing page defines as anyone associated with feedback: anyone who posts, votes or comments, anyone an admin acts on behalf of, and anyone their AI captures out of a support conversation. The plan price moves with that number.

At 100 tracked users that is $79 a month billed yearly, and at 5,000 it is $1,079 a month on the same yearly billing. Pay monthly instead and those two points are $99 and $1,349. Canny publishes every increment between them on its help centre rather than its pricing page, which is why most comparisons of it quote only the two ends. Which is to say the better your feedback board works, the more it costs, and the thing driving the bill up is your customers turning up.

Docket has no meter of any kind. One payment, and how many people use it never appears on a bill again, because there is no bill again.

What Docket is

Docket arrives as a GitHub repository you copy into your own account. It gives you a feedback board, a public roadmap, a changelog, an FAQ and a testimonials wall, on your own domain, for as many products as you ship. Every item a customer submits is written into your repository as a Markdown file, so there is no database and nothing to be billed for by the row.

The part that is genuinely different is the agentic side: scheduled jobs draft the first reply in your voice, write the changelog from what you actually shipped, and tell everybody who voted for something when it lands. You approve; it sends.

What Canny is

Canny is a hosted feedback platform and a serious one. You sign up, you have a board in minutes, and hosting, uptime, backups and updates are never your problem again. It has been doing this for years and it shows in the parts that are hard to build.

Their Autopilot AI reads conversations in Intercom, Zendesk, Freshdesk, Gong and Zoom and captures, dedupes and triages feedback out of them without anybody filing anything. It syncs with HubSpot and Salesforce, and exported posts carry the account's MRR, so a request can be weighed by what the customer is worth. It carries SOC 2, CCPA and GDPR, answers security reviews, and bills by invoice.

Where Docket wins

• The price stops. $99 against $2,844 over three years, and the gap widens every year after that, because one side has finished charging.
• Your customers arriving costs you nothing. No tracked users, no seats, and no tier you get moved up into for being successful.
• Your own domain from the free tier. Canny puts custom domains behind Pro.
• The badge comes off at $99. Canny's comes off at Business, and their pricing page marks it as a paid add-on even there.
• Nobody else is holding your customers' words. They are files in your repository. Stop using Docket tomorrow and you still have every one of them, in a format anything can read.
• You can change it. Not configure it: change it. Different statuses, a different board order, a different thing happening when something arrives. You own the code and your agent edits it.
• It writes for you. The first reply, the changelog, the digest. That is the work most teams quietly stop doing after month two.

Where Canny is the better buy

• Feedback you never have to ask for. Autopilot pulling requests out of live support conversations is genuinely hard to replicate, and if your feedback currently arrives as Intercom threads nobody revisits, that alone may cover the price.
• You want none of the responsibility. Hosting, uptime, updates and backups are somebody else's problem, and that is worth real money to a team with nobody to own it.
• Revenue-weighted decisions. Salesforce and HubSpot sync, with MRR attached to each request, is a different way of prioritising from raw votes, and a better one above a certain size.
• Procurement is going to ask. SOC 2, a security review and invoice billing are table stakes once you sell to companies with a purchasing process.
• Their free tier is better than most. Unlimited boards, private boards, API and webhooks, all at $0. It stops at 25 tracked users, but inside that it is generous.

Is there a free version of Canny?

Both have one, and they run out in opposite directions. Canny's free plan gives you unlimited boards, private boards and full API access, then stops at 25 tracked users, so it ends the moment the board starts working. Docket's free edition never expires and has no user limit at all, then stops at one board, no widget and no automation.

One caps how many people can use it. The other caps how much it does for you.

So which should you pick?

Pick Canny if your feedback already lives in support conversations nobody mines, if procurement is going to ask for SOC 2, or if the support centre is simply not a thing you want to think about. Paying monthly to never think about it is a real answer, and it is the right one for a lot of teams.

Pick Docket if you ship software, if you already have a coding agent open, if you would rather the tool got cheaper over time than more expensive, and if the idea of your customers' words living on somebody else's servers is one you would rather not have.

Frequently asked questions