The graveyard

Seven feedback and product-planning tools have closed, sunset or rebranded since January 2025: Olvy, Astuto, Pendo's classic Feedback, Delighted, GetFeedback Direct, Hellonext and Roadmunk. Nobody currently selling in this category has an incentive to write that list down, so here it is, dated and sourced.

This is not a warning about any specific vendor you use today. It is a record of what has already happened, so the pattern is visible before you are the one reading an end-of-life email.

This page is one part of a larger guide. For the whole subject in one place, see what feedback tools actually cost.

What has actually closed in this category?

Read as at 22 August 2026. Four of these have already happened, one is announced for the end of this year and has not happened yet, and two are renames rather than closures. The status column exists so that distinction survives however long this page sits here.

Two of those are outright shutdowns. One is an open-source project whose maintainer archived it and pointed customers elsewhere. Three are products that were absorbed into a larger company and later sunset or discontinued by that owner. One is a rename that left the product running under a different name.

Why do feedback tools disappear?

Read the seven again and a pattern shows up: acquisition, not failure, is the most common ending. Pendo's classic Feedback product was formerly Receptive.io before Pendo owned it, and TrustRadius now titles that same product's listing "Receptive.io (discontinued)". Delighted was a Qualtrics product; it closed in June 2026, with renewals already blocked from July 2025. GetFeedback Direct was a SurveyMonkey product, discontinued 31 December 2026. Roadmunk was acquired by Tempo and renamed Strategic Roadmaps, with development on the original product slowing.

Reminder: GetFeedback Direct is being sunset on December 31, 2026.

SurveyMonkey

None of those three closed because the product stopped working or customers stopped wanting it. They closed, or slowed, because a larger company bought them and later decided the roadmap pointed elsewhere. That decision is made in a boardroom you have no visibility into, on a timeline you do not set, and it lands on your team as a migration deadline.

Olvy and Astuto are the other kind of ending: Olvy announced its closure in January 2025 and closed the following month, and Astuto's repository was archived read-only on 8 February 2026, with the maintainer posting an end-of-life notice and pointing people at Fider. Astuto's hosted service had run for under a year. Neither was acquired first. They simply stopped.

What does a rebrand actually change for you?

Hellonext's rebrand to FeatureOS is the mildest entry on this list, and it is worth including anyway, because "the product is fine, we just renamed it" is not nothing from where you sit. A rebrand can mean a new domain, which means every link you or anyone else has ever pointed at your board, every bookmark, every citation, now resolves to a brand name that did not exist when the link was made. The product survived. Your links did not necessarily survive with it.

Read read your export file before you need it if you want the checklist for the moment any of these seven, or any tool like them, tells you the deadline is real. Testing your export before the closure email arrives is the whole difference between a migration and a scramble.

Is closing down data ever actually simple?

Not automatically, and not always well signposted. What a vendor owes you when it closes is increasingly a legal question rather than only a goodwill one: the EU Data Act gives you three windows, not one deadline, capping the switch itself at 30 calendar days but only after a notice period that can run to two months. We are not lawyers and this is not legal advice, and whether a feature request board counts as a data processing service under the Act is a judgement we are not qualified to make.

Were these bad products?

No, and it is worth saying plainly rather than letting the list imply otherwise. Several of these were good products, used by real teams, doing the job they were bought to do. Being acquired is not a verdict on quality. Being discontinued after acquisition is not either; it is usually a statement about somebody else's roadmap, made after the decision that mattered to you had already been taken out of your hands.

That is the actual case for owning the thing your customers' feedback lives in, rather than the case for any specific product on this list being worse than its replacement. A tool you host yourself cannot be sunset by an acquirer's product team, because there is no acquirer and no separate product team standing between you and your own data.

One that went quiet without announcing anything

Not every ending arrives as an email. changefeed.app, a standalone changelog product still named in other people's roundups, is simply gone. Checked on 23 August 2026, its HTTPS address failed the TLS handshake outright and plain HTTP answered 410 Gone, the status code a server sends when a resource has been deliberately and permanently removed. There is no closure notice to link to, no date, and no migration guide, which is why it sits here rather than in the dated table above.

The part worth keeping is how it looks from the outside. The domain still has an A record, so a DNS lookup reports it as alive and any link checker that only resolves names will wave it through. It reads as dead only if you ask for the page. That is the check to run on any tool you depend on and have not opened in a while: fetch the page itself, not the name.

Will this list get longer?

Almost certainly. Software categories with several venture-backed entrants and thin differentiation consolidate; that is a structural fact about how these markets behave, not a prediction about any specific company named above or left off this list. This page will be updated, with dates, as it happens again, and it will happen again.

What should you actually do with this list?

Not panic about a tool that has not announced anything. Use it as a reminder to do one small thing this week regardless of which feedback tool you currently pay for: open your export function, download the file, and check what is actually in it. Every one of the four acquired products on this list gave its customers a deadline they did not choose. The customers who were fine were the ones who had already checked, before the email arrived, that leaving was actually possible.

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