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Owning your customers' words
What export really means, what git history keeps forever, the tools that have closed, and why buying once survives all of it. 11 guides, newest first. Back to every guide.
Owning Your Data
11 articles
OWNING YOUR DATA
Your public roadmap is a URL you do not own
The address your customers bookmark, your docs link to and your support team quotes usually belongs to someone else.
Last updated 23 August 2026 · 6 min read
OWNING YOUR DATA
What "you can export your data" means
Five questions hiding inside every vendor's export line, and what a bad answer to each one looks like.
Last updated 23 August 2026 · 7 min read
OWNING YOUR DATA
Storing customer email addresses in a git repo
If feedback lives in a repository, addresses can end up in it too. Here is how to keep that from being a problem.
Last updated 23 August 2026 · 6 min read
OWNING YOUR DATA
Open core, and what is free
Free and open source hides four different products under one label, and LogChimp's own LICENSE file is the clearest proof the badge does not tell you which one you got.
Last updated 23 August 2026 · 6 min read
OWNING YOUR DATA
Migrating off Nolt.io, Frill.co or Upvoty
Three vendors, one job: get your posts, votes and comments out, and land them somewhere else without losing the thread.
Last updated 23 August 2026 · 7 min read
OWNING YOUR DATA
Git history is permanent
Deleting a file is not the same as deleting the data.
Last updated 23 August 2026 · 6 min read
OWNING YOUR DATA
GDPR data residency when you host it yourself
Choosing your own region is step one. The dependencies you did not think about are the rest of it.
Last updated 23 August 2026 · 7 min read
OWNING YOUR DATA
The graveyard
Every closure, sunset and rebrand in this category since 2025, dated.
Last updated 23 August 2026 · 7 min read
OWNING YOUR DATA
The EU Data Act gives you three windows, not one deadline
Up to two months of notice, then 30 calendar days for the port itself, then at least 30 days more to retrieve the data. The first window is the surprise.
Last updated 23 August 2026 · 8 min read
OWNING YOUR DATA
Read your export file before you need it
Every vendor says you can export your data. Almost nobody checks the file.
Last updated 23 August 2026 · 6 min read
OWNING YOUR DATA
Migrating off Canny.io without losing votes or comments
What the CSV keeps, what only the API holds, and the switching windows Canny.io never mentions.
Last updated 23 August 2026 · 7 min read