Docket is made by TJH/CO LIMITED, trading as THEODORE HQ, a company registered in England and Wales, company number 16589593, at Fairway House, Links Business, Fortran Rd, St. Mellons, Cardiff, CF3 0LT, United Kingdom. Reach us at support@theodorehq.com. These terms apply when you download or buy Docket.
The free edition#
There is no trial, because there is a free edition instead. It never expires, it needs no account and no card, and it runs on real products for real customers for as long as you like. It carries a small "Powered by Docket" badge and has a licence of its own, LICENCE.md in the public docket-free repository, which you can read before you take a copy.
Nothing is taken from you automatically, because we have no way to take it.
What you are buying#
Docket is source code. You get access to a private Git repository containing it, and you run it on your own hosting under your own domain.
Pro, $49, covers your own products, as many as you like. Studio, $199, covers the same, and support centres you build and run for clients.
Both are a one-time purchase. There is no subscription, no renewal, no account and no per-seat charge. Your purchase includes every future update to your edition, free, for as long as we publish them.
Your licence#
What you may do with the code is set by the licence rather than by this page. It ships in the repository as LICENCE.md.
In short: use it, change it, run it for as many of your own products as you like, forever. Do not sell it on or publish the source. Studio also covers support centres you build and run for clients.
To buy Docket you must be 18 or over, or have a parent or guardian's permission.
How it reaches you#
After you pay, you connect your GitHub account to Polar, our payment provider, and it invites that account to the private repository for your edition, normally within a few minutes and always inside one working day.
Once you have cloned it you hold a complete, working copy. It runs on your hosting and does not depend on us, so it keeps working whether or not we do. The paid editions ask us once a day whether an update is available, and nothing else. Access is not a subscription and does not expire.
If Docket isn't right for you, email support@theodorehq.com within 14 days of buying and we'll refund you in full, whether or not you have accepted the invitation. See Refunds below.
Price and payment#
Payment is handled by Polar, who act as the Merchant of Record and the seller for your purchase, using Stripe to process the payment. We never see or receive your card details. Any sales tax or VAT is calculated and shown by Polar at checkout. The receipt Polar issues is your tax invoice.
Prices are in US dollars.
Moving from Pro to Studio#
If you buy Pro and later take on client work, you pay the difference between the two and we move your access. Today that is $150. We do not charge the full price again, we do not add a fee for the change, and there is no deadline on it: a Pro licence bought years ago upgrades on the same terms as one bought this morning.
The difference is measured against Studio's price on the day you upgrade rather than the day you bought Pro. If we ever raise prices, you pay the gap as it stands then.
Email support@theodorehq.com and we will send you a link.
Your 14-day right to cancel#
Because Docket is a digital product sold at a distance, you would normally have 14 days to cancel for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We do not ask you to give that right up. Your invitation is sent as soon as you pay, and you can still cancel for a full refund within 14 days of buying.
This is why the free edition exists. You can run Docket on your own products, in front of your own customers, for as long as you like before you spend anything. Nobody has to buy this to find out whether it works.
Refunds#
If Docket isn't right for you, email support@theodorehq.com within 14 days of buying and we'll refund you in full. No reason needed, and it makes no difference whether you have accepted the repository invitation.
After 14 days, your statutory rights still apply, and we will still listen if something has gone wrong.
Two things that sit alongside the 14 days:
- Your statutory rights, set out below. If Docket is not of satisfactory quality, fit for purpose or as described, a refund is owed however long you have had it.
- Common sense. If something has gone wrong, write to us. We would rather sort it out than stand on the letter of a rule.
Refunds are issued by Polar, who are the seller for your purchase, so the money returns by the route it arrived.
Your statutory rights (Consumer Rights Act 2015)#
Under the Consumer Rights Act 2015, the digital content you buy must be of satisfactory quality, fit for purpose, and as described on this website. If it is not, you are entitled to repair, replacement, a price reduction or a refund, as the law provides. These statutory rights override anything in this document, and nothing here removes them. To make a claim, email support@theodorehq.com; we respond within 30 days.
Updates#
Updates arrive as a pull request in your own repository, which you merge when you want to. Nothing is pushed to you and nothing installs itself, and an update never touches your content, your configuration or your branding.
We do not promise to publish updates forever. If we stop, your copy keeps working exactly as it did the day before.
Product news#
We only email you if you ask us to. Because Docket is sold through Polar, our Merchant of Record, we rely on your consent rather than a soft opt-in: at checkout an optional box, unticked unless you tick it, lets you opt in to the THEODORE HQ newsletter. You can also sign up on our website. Ticking it is optional, it does not affect your purchase, and you can unsubscribe at any time by replying to any of our emails, and every newsletter includes an unsubscribe link. Lawful basis: your consent under Article 6(1)(a) of the UK GDPR.
What Docket needs to run#
Node 18 or later to build, and any host that serves static files and runs serverless functions. Vercel, Netlify, Cloudflare and Deno Deploy all work.
It needs a subdomain of its own, like support.yourcompany.com. It cannot run in a folder of an existing site, and that is stated plainly in the setup guide rather than left to be discovered.
What runs where, and whose job it is#
Ours: the code, the updates, and answering your questions about both.
Yours: your hosting account, your domain, your backups, and everything your board publishes. LEGAL-CHECKLIST.md in the repository sets out in plain English what running a public board commits you to, including that it stores your customers' email addresses.
Your board content is never ours. It lives in your Git repository, it never passes through us, and we could not read it or lose it if we tried.
Support#
Pro includes email support and Studio includes priority email support. Both mean a person reading support@theodorehq.com and replying, normally inside one working day.
Support covers Docket: installing it, updating it, and anything that does not work as described. It does not extend to your hosting account, your DNS or code you have written on top of it, although we will usually have a look anyway.
Limitation of liability#
To the extent the law allows, our total liability to you for any claim connected with Docket is limited to the amount you paid for it. We do not limit or exclude liability for fraud, for gross negligence, for death or personal injury caused by negligence, or for anything else UK law does not permit us to limit, including your statutory rights under the Consumer Rights Act 2015.
Subject to those rights, Docket is supplied as it is. We run it ourselves on our own products, but we do not warrant that it is free of faults or that it will suit every purpose.
Ending your licence#
We may withdraw repository access if it was obtained by fraud, if a chargeback is raised without contacting us first to resolve the problem, or if the source is redistributed in breach of the licence. We will email you before doing so wherever we can.
If you simply stop using Docket, nothing happens. Your support centre carries on running on your own hosting, and your content was only ever in your own repository.
Privacy#
What little we hold, and why, is set out in the Privacy Policy, which forms part of these terms.
Governing law#
These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. Nothing here removes any right you have to bring proceedings where you live, if your local consumer-protection law gives you that right.
Changes to these terms#
If we change these terms we will update the date at the top and, for material changes, email active customers at least fourteen days before they take effect. Changes that reduce your rights do not apply retroactively to purchases already made.
Contact#
Anything at all, write to support@theodorehq.com. A real person reads it.