Feature request tools bill you in three different ways, and each one has a surprise that only shows up after you have already committed. Per tracked user charges for your customers' success. Per seat charges for your own team's growth. Per workspace stays flat until it hits a wall. Here is what each one actually does to a bill over time.
Checked between 20 and 22 August 2026, against each vendor's own pricing page.
What does per-tracked-user pricing actually charge for?
Canny.io prices by tracked user, defined broadly on its own pricing page: anyone who posts, votes or comments. Entry is $79 a month billed yearly, $948 a year, for 100 tracked users.
The surprise is what the count does once you use the product for its intended purpose. Tracked users accumulate permanently, so the number only rises. Canny.io's own pricing page states that exceeding your limit means Canny.io "automatically upgrade[s] you to the next tier" with a prorated charge, unless you set a spend limit, and once that limit is hit, Canny.io "will stop tracking feedback from new users".
The published curve, from Canny.io's own help centre: billed yearly, the price runs from $79 a month at 100 tracked users to $1,079 a month at 5,000. Billed monthly it runs from $99 to $1,349. Whichever basis you read, the lesson is the same: the tool getting more useful, more people engaging with your board, is the thing that raises the price. The full curve, and why it is barely published anywhere else, is in tracked users never reset.
What does per-seat pricing actually charge for?
Featurebase prices per seat, at $29 a seat a month billed yearly. Productboard prices per "maker", Roadmunk per "editor". The mechanism is the same across all three: the bill is tied to your own headcount, not your customers'.
The surprise here is the direction it points. A per-tracked-user tool punishes success with customers. A per-seat tool punishes success with hiring. Featurebase at $29 a seat a month billed yearly is $348 a year for one person, $696 for two, $1,044 for three, before the per-resolution AI charge and its badge removal add-on. Adding a fourth agent for a busy quarter is a straightforward staffing decision on most tools in this category; on a per-seat tool it is a permanent addition to the base bill, since the rate never falls as the team grows. The full breakdown is in Featurebase pricing.
Productboard and Roadmunk add a second twist: minimums that apply whether or not you need them. Productboard's Business tier carries a 2-maker minimum, Enterprise a 5-maker minimum. Roadmunk charges $19 an editor a month at Starter, rising to $49 at Business and $99 at Professional, plus $5 a month per additional reviewer. A small team on a per-seat tool with a minimum pays for the floor the vendor set, not the size it actually is.
What does per-workspace pricing actually charge for?
UserJot, Frill.co, Nolt.io, Sleekplan and Feature Upvote all price flat, by workspace or by board rather than by person or by customer. UserJot is $29 a month for 5 boards. Frill.co is $22 a month billed yearly, $264 a year. Nolt.io is $29 a month billed yearly, $348 a year. None of those figures move as your board gets busier or your team gets bigger.
The surprise with a flat price is not that it moves, it is what happens at the edge of what it includes. Nolt.io's entry tier carries one board, so a second product needs a second subscription. Feature Upvote is priced per board outright, $49 a board a month billed monthly, so a second product doubles the bill rather than needing an upgrade. Sleekplan bills per workspace too, stated directly in its own FAQ: "Each workspace is billed separately and can be on a different plan." A flat price is genuinely flat for one product and one team, and stops being flat the moment either becomes two.
One payment, no subscription, unlimited products.
What is the fourth shape, and what does it actually trade away?
One payment, no per-anything. That is Docket: $99 once for Pro, $249 once for Studio, and every tier covers unlimited products. There is no seat count to watch, no tracked-user ladder, no per-board multiplication. The number on day one is the number in year three.
That is not a free lunch. A subscription funds a vendor's ongoing development from your recurring payment. A one-time price does not: there is no monthly charge underwriting new features, more integrations, or a support team fielding tickets on your behalf, because there is no recurring revenue collecting to pay for any of it. What you are buying instead is a static site plus two small endpoints you run yourself, which is why the price can stay fixed. There is no seat, tracked user or board count for a bill to attach to, but there is also nobody on the other end whose job is to keep improving what you already paid for.
That is a real trade, worth weighing against what each of the three growing models charges for. A tracked-user tool bills you for your customers succeeding. A per-seat tool bills you for your team growing. A per-workspace tool holds still until you cross a boundary it drew for you. A one-time price holds still permanently, and asks you to accept that nobody is being paid, on an ongoing basis, to keep building it.
How do you actually pick between the four?
Ask what you cannot control. If your product is going to get more feedback as it grows, a tracked-user tool bills you for exactly that. If your support team is going to grow with the company, a per-seat tool bills you for that growth too. A per-workspace tool is safe for a single product and a small team, and stops being safe the moment you ship a second product or the team splits across boards. A one-time price is safe from all three, in exchange for accepting that the tool you bought is the tool you keep, with no subscription funding what comes next.
Model three years at the size you hope to be, not the size you are today, and check which of the four shapes that size falls under. For the full multi-year comparison, including the tracked-user curve and the badge removal add-ons that sit inside these same pricing pages, see what feedback tools actually cost.
Frequently asked questions
What is a tracked user, and why does the number only go up?
On Canny.io, a tracked user is anyone who posts, votes or comments, defined on their own pricing page. There is no mechanism to remove a tracked user once counted, so the total only rises as your board sees more activity.
Why does a per-seat tool cost more as a team grows, even if usage stays the same?
Because the bill is tied to headcount rather than to customers or activity. Featurebase charges $29 a seat a month billed yearly, so three people costs three times what one costs, $1,044 a year against $348, regardless of how much feedback the board receives.
Is a flat, per-workspace price actually safe from growth?
Safe from the growth that per-seat and per-tracked-user tools charge for, yes. It is not safe from the boundary the vendor draws around a single workspace or board. Nolt.io's entry tier includes one board, and Feature Upvote charges per board outright, so a second product means a second bill.
What does a one-time price actually give up compared to a subscription?
Ongoing, funded development. A subscription's recurring payment is what pays for a vendor to keep building, patching and supporting the product after you buy it. A one-time price has no equivalent recurring collection behind it, so nobody is being paid, on an ongoing basis, to keep improving what you already own.
Which pricing model is cheapest over three years?
Depends on your size and growth. A one-time price stays fixed regardless of team or customer growth, which is why it wins by year three against every subscription model here. Among the subscriptions, a flat per-workspace tool for one product and a small team beats a per-seat or per-tracked-user tool the moment your headcount or customer activity grows past where you started.