Canny.io's pricing page shows two numbers, $0 and $79. Its own help centre shows nineteen. Billed yearly, the full ladder runs from $79 a month at 100 tracked users to $1,079 a month at 5,000. Billed monthly it runs $99 to $1,349. Nobody drops off that ladder, because a tracked user is never untracked.
The ladder below was checked 22 August 2026 against Canny.io's own help centre, at help.canny.io, not its marketing pricing page. That distinction matters: anyone who checks only the pricing page will reasonably conclude the curve between the entry price and $1,079 or $1,349 does not exist. It does. It is published in full. It is just not there.
What is the whole ladder?
Nineteen steps, both billing bases, straight from Canny.io's help centre.
| Tracked users | Billed monthly | Billed yearly (per month) |
|---|---|---|
| 100 | $99 | $79 |
| 200 | $161 | $129 |
| 300 | $224 | $179 |
| 400 | $286 | $229 |
| 500 | $349 | $279 |
| 600 | $411 | $329 |
| 700 | $474 | $379 |
| 800 | $536 | $429 |
| 900 | $599 | $479 |
| 1,000 | $661 | $529 |
| 1,250 | $724 | $579 |
| 1,500 | $786 | $629 |
| 1,750 | $849 | $679 |
| 2,000 | $911 | $729 |
| 2,250 | $974 | $779 |
| 2,500 | $1,036 | $829 |
| 3,000 | $1,099 | $879 |
| 4,000 | $1,224 | $979 |
| 5,000 | $1,349 | $1,079 |
Above 5,000 tracked users, Canny.io moves to its Business tier, which its pricing page shows as "Let's talk" rather than a number.
Why does the price move the way it does?
Read the table in order and the shape has two properties worth naming. First, the price roughly triples between 100 and 500 tracked users on either billing basis: $99 for the first 100 tracked users against $349 for 500 billed monthly, $79 against $279 billed yearly, a little over three times the dollars for five times the users. Second, the steps get further apart as the count rises. Below 1,000 tracked users, Canny.io moves the price at every hundred. Above it, the increments widen to 250, then 500, then 1,000 tracked users at a time. The curve is steep near the bottom and flattens as it climbs, which is the usual shape of a pricing ladder built to make the entry tier feel affordable.
What actually counts as a tracked user?
Canny.io's own pricing page is specific about this: a tracked user is anyone who posts, votes or comments. None of those actions are reversible from a billing standpoint. Someone who voted once, two years ago, and never opened the board again still counts today. Nobody untracks themselves by losing interest, closing their account, or churning as a customer. The number this ladder is billed against can go up. It cannot go down.
That is the property that turns a pricing table into something other than an ordinary usage curve. A usage curve breathes with a business: it rises when things are going well and falls back when they are not. This one only moves in one direction, which makes it closer to a ratchet than a meter.
What happens when you cross a limit?
Canny.io's own pricing page states it plainly: cross your tracked-user limit and Canny.io "automatically upgrade[s] you to the next tier" with a prorated charge for the rest of the billing period. That happens without anyone approving it, because the count that triggers it is made of your own users doing ordinary things on your own board.
There is one real lever against that, and it is worth crediting: a spend limit. Set one, and once it is reached, Canny.io's own words are that it "will stop tracking feedback from new users." That is a genuine control, and a fair one to offer. It just trades one problem for another. Below the limit, the bill rises with your board's activity. At the limit, the board keeps running, but feedback from anyone new stops being recorded at all.
Is this ladder actually hidden?
No, and it would be wrong to claim otherwise. It is published, in full, on Canny.io's own help centre, with both billing bases shown side by side. What is true is that it does not appear on the pricing page most buyers actually check, which shows only the entry figure and the word "Let's talk" for everything past 5,000 tracked users. Publishing the detail on a help page rather than the pricing page is a fact worth pointing out. What anyone intended by it is not something this page can know, and it does not need to guess to make the point: read the pricing page alone and you would not learn this table exists.
It is also fair to say what that price is buying. Canny.io is a substantially bigger product than a static board. Autopilot reads conversations out of Intercom, Zendesk, Freshdesk, Gong and Zoom and captures, dedupes and triages feedback from them without anyone filing anything. HubSpot and Salesforce sync let requests be weighted by account value. It carries SOC 2. None of that is free to build or run, and a team that uses it is paying for something real, not paying for nothing.
One payment, no subscription, unlimited products.
So is this a usage curve or a ratchet?
A ratchet, by construction. The mechanism, not the numbers, is what makes it one: the count behind every row in that table only ever adds, so a board that succeeds is the board whose price keeps moving up the table, permanently, regardless of whether this month's activity looks anything like last month's. The only way off that path within the product is the spend limit, and that trades growth for silence rather than removing the ratchet.
If the shape of that curve changes your answer, two things are worth doing before you commit. Check what a Canny.io export actually gives you back in read your export file before you need it, and if leaving is on the table at all, migrating off Canny.io covers what that involves in practice. The wider question of what every tool in this category costs, tracked-user pricing and flat pricing both, is answered in what feedback tools actually cost.
Frequently asked questions
Where can I see Canny.io's full tracked-user pricing?
On its help centre, not its marketing pricing page. The pricing page shows only the entry figure and "Let's talk" for anything above 5,000 tracked users. The help centre article lays out all nineteen steps, billed monthly and billed yearly, in full.
What counts as a tracked user on Canny.io?
Canny.io's own pricing page defines it as anyone who posts, votes or comments. It is not a seat and not a login. It is any one of those actions, from any person, ever.
Does a tracked user ever get removed from the count?
No. The count accumulates permanently. Someone who interacted with your board once, however long ago, still counts today. There is no mechanism on Canny.io's own pricing page for a tracked user to be removed for inactivity.
What happens if I go over my tracked-user limit?
Canny.io automatically upgrades the account to the next tier on the ladder, with a prorated charge for the remainder of the billing period, unless a spend limit has been set. Once a spend limit is reached, Canny.io stops tracking feedback from new users rather than continuing to bill past it.
Is Canny.io deliberately hiding this pricing?
That cannot be said, and this page does not claim it. The ladder is published in full on Canny.io's own help centre. It simply is not shown on the pricing page most buyers check first, which is a fact worth knowing rather than evidence of intent.