Bugs
Open and resolved bugs across all Ridgeway products
Ferry Legs IgnoredPlanning deskAny route with a ferry crossing is costed as if the lorry drove it. Dover to Calais comes back as ninety minutes of driving, so the whole day's plan is wrong from that point on. We run four crossings a week.Dmitri Novak Four crossings a week means this is not an edge case for you, it is Tuesday. Reproduced immediately with Dover to Calais.
CorvidExport Times OutA finance managerA full year export fails after about ninety seconds with nothing on screen except a spinner that stops. Quarterly works. We need the year for our audit.Ben Ito A spinner that stops is the worst possible failure message, because you cannot tell it from a slow one. Two things to fix here and we will do both.
LarkspurPhotos Upload TwiceDepot managerProof-of-delivery photographs taken while offline appear twice once the phone finds signal. Our back office is deleting duplicates by hand every afternoon.Ben Ito Somebody deleting duplicates by hand every afternoon is a cost we can put a number on. Straight into this sprint.
Corvid DriverSigned Out Mid-PaymentSupport deskIf a customer takes more than about eight minutes over a new payee, they are signed out on the confirm step and lose everything they typed. Older customers hit this constantly because they check the account number against a letter twice.Carmen Ruiz A timeout that punishes people for being careful with an account number has it exactly backwards. On it.
Halden OnlineDark Mode Too BrightAn observatory volunteerDark mode is dark grey, not red. Any light at all costs me my night vision for twenty minutes, so I end up covering the screen with a cloth.Dmitri Novak Covering the screen with a cloth is a strong sign the dark mode is not doing the job it exists to do. Agreed.
PallasBasket Holds Too LongA box office managerSomeone puts four tickets in a basket, wanders off, and those seats are gone for twenty minutes. On an on-sale that is the difference between selling out and not, and we cannot see who is holding what.Carmen Ruiz Twenty minutes is far too long for a busy on-sale, and not being able to see the holds is arguably the bigger half.
FenDouble BookingsA customerTwice this month now. Both get a confirmation, both turn up, one goes home.Ben Ito Someone travelling to a class that isn't happening is the worst version of this, so it goes above the queue. Sounds like the availability check and the write aren't in one transaction. Looking now.
KilnWebhook Retry StormA customerA 3-second response gets six retries inside a minute, which turns a slow endpoint into a dead one.Dmitri Novak Fair, and it's our own doing. Retrying hard is exactly the wrong response when the signal is slowness rather than failure, so we're turning a slow endpoint into a dead one for you. Moving to exponential backoff with a longer first wait.
Larkspur API
CorvidExport Times OutA finance managerA full year export fails after about ninety seconds with nothing on screen except a spinner that stops. Quarterly works. We need the year for our audit.Ben Ito A spinner that stops is the worst possible failure message, because you cannot tell it from a slow one. Two things to fix here and we will do both.LarkspurPhotos Upload TwiceDepot managerProof-of-delivery photographs taken while offline appear twice once the phone finds signal. Our back office is deleting duplicates by hand every afternoon.Ben Ito Somebody deleting duplicates by hand every afternoon is a cost we can put a number on. Straight into this sprint.Corvid DriverSigned Out Mid-PaymentSupport deskIf a customer takes more than about eight minutes over a new payee, they are signed out on the confirm step and lose everything they typed. Older customers hit this constantly because they check the account number against a letter twice.Carmen Ruiz A timeout that punishes people for being careful with an account number has it exactly backwards. On it.Halden OnlineDark Mode Too BrightAn observatory volunteerDark mode is dark grey, not red. Any light at all costs me my night vision for twenty minutes, so I end up covering the screen with a cloth.Dmitri Novak Covering the screen with a cloth is a strong sign the dark mode is not doing the job it exists to do. Agreed.PallasBasket Holds Too LongA box office managerSomeone puts four tickets in a basket, wanders off, and those seats are gone for twenty minutes. On an on-sale that is the difference between selling out and not, and we cannot see who is holding what.Carmen Ruiz Twenty minutes is far too long for a busy on-sale, and not being able to see the holds is arguably the bigger half.FenDouble BookingsA customerTwice this month now. Both get a confirmation, both turn up, one goes home.Ben Ito Someone travelling to a class that isn't happening is the worst version of this, so it goes above the queue. Sounds like the availability check and the write aren't in one transaction. Looking now.KilnWebhook Retry StormA customerA 3-second response gets six retries inside a minute, which turns a slow endpoint into a dead one.Dmitri Novak Fair, and it's our own doing. Retrying hard is exactly the wrong response when the signal is slowness rather than failure, so we're turning a slow endpoint into a dead one for you. Moving to exponential backoff with a longer first wait.Larkspur API