FenWeb
Ticketing for small venues.
Bugs
View AllRefunds Hold SeatsRefunded two tickets and the show still showed sold out, so we turned away walk-ups for seats we had.Under Review
Basket Holds Too LongSomeone puts four tickets in a basket, wanders off, and those seats are gone for twenty minutes. On an on-sale that is the difference between selling out and not, and we cannot…In Progress
Features
View AllHold Seats for PressWe keep a handful of seats back for press and guests on every show and currently do it by buying them ourselves and refunding later, which makes our sales figures nonsense.Under Review
Seat Map on PhonesFour fifths of our tickets are bought on a phone and the seat map is built for a desktop. People pinch and drag for a minute and then ring us to book instead, which rather defeats…In Progress
Door List on PhonesOur door staff use a laptop on a stool because the scanning view assumes a big screen. In a 120-capacity room that is most of a table gone.Planned
Roadmap
View AllSeat Map on PhonesFour fifths of our tickets are bought on a phone and the seat map is built for a desktop. People pinch and drag for a minute and then ring us to book instead, which rather defeats…In Progress
Door List on PhonesOur door staff use a laptop on a stool because the scanning view assumes a big screen. In a 120-capacity room that is most of a table gone.Planned
Changelog
View AllScans First TimePrinted tickets render at higher contrast with a wider quiet zone The scanner recovers faster from a failed read instead of needing a tap Door counts update live across every device on the doorv2.5.0Aug 11
Calmer On-SalesThe queue holds steady on an on-sale of several thousand Clearer wording when a seat is taken while somebody is paying for it Faster seat map on venues with more than 500 seatsv2.4.1Jul 17
FAQ
View AllHow do I get help quickly?Post here and you will get a first reply within the hour, at any time of day. Anything…What happens if the internet goes down on the door?The door list is held on the device, so scanning carries on and admissions are recorded…When do we receive the ticket money?Three working days after the event, with the fee breakdown itemised per show rather than…
Testimonials
View All“Reported something on a Sunday evening and had a reply before I had closed the laptop. It was fixed that week.”
A venue managerJul 2026🇬🇧
“They turned down dynamic pricing and told me exactly why, which I did not enjoy reading and have come round to. Four stars because refunds still do not release the seat properly and that has cost us walk-ups twice.”
A promoterJul 2026🇬🇧