FenWeb
Ticketing for small venues.
Hold Seats for PressA box office managerWe keep a handful of seats back for press and guests on every show and currently do it by buying them ourselves and refunding later, which makes our sales figures nonsense.Ben Ito Buying your own seats to work around us is also quietly corrupting the numbers you report, so this is worth more than its vote count. Scoping proper holds that sit outside the sales figures.Seat Map on PhonesA venue managerFour fifths of our tickets are bought on a phone and the seat map is built for a desktop. People pinch and drag for a minute and then ring us to book instead, which rather defeats the point.Carmen Ruiz In progress. Rather than shrinking the plan, a phone gets the sections first and the seats within one section second, which is how people choose anyway. The full plan is still there for anyone who wants it.Door List on PhonesA venue managerOur door staff use a laptop on a stool because the scanning view assumes a big screen. In a 120-capacity room that is most of a table gone.Ada Whitfield A laptop on a stool is a good description of a product being used somewhere it was not designed for. Planned. It will work offline as well, because half the small venues we deal with have thick walls and no signal at the door, and a door list that needs a connection is not a door list.Dynamic Ticket PricingA promoterRaise the price automatically as a show sells. The big platforms all do it and it is money we are leaving on the table.Ada Whitfield No, and it is a deliberate no rather than a not-yet. Fen is used by small venues whose audiences are local and come back every month. Dynamic pricing works on a one-off stadium show where nobody compares notes. In a 200-capacity room, two people at the same gig who paid £14 and £22 will find out, and what you gain on the night you lose on the next three. What we will build is the thing underneath the request: proper tiered pricing you set in advance, so early tickets are genuinely cheaper and everybody can see the ladder. Open that as its own request and we will put it on the roadmap.