FenWeb
Ticketing for small venues.
Refunds Hold SeatsA customerRefunded two tickets and the show still showed sold out, so we turned away walk-ups for seats we had.Basket Holds Too LongA box office managerSomeone puts four tickets in a basket, wanders off, and those seats are gone for twenty minutes. On an on-sale that is the difference between selling out and not, and we cannot see who is holding what.Carmen Ruiz Twenty minutes is far too long for a busy on-sale, and not being able to see the holds is arguably the bigger half.Printed QR FailsA customerPhone tickets are fine. Printed ones under our foyer lights take three or four goes, and on a full house that builds a queue out of the door.Ben Ito Fixed. Printed codes render at higher contrast with a wider quiet zone, which is what your scanners were struggling with under warm light. Anything printed from today scans first time.