The door list is held on the device, so scanning carries on and admissions are recorded locally. They sync when the connection returns, and any ticket scanned twice while offline is flagged for you rather than quietly accepted.
Getting started
Post here and you will get a first reply within the hour, at any time of day.
Anything happening during a live on-sale or on a door should go to the number in your account handbook, which reaches somebody directly.
Billing
Three working days after the event, with the fee breakdown itemised per show rather than rolled into a monthly total.
For a run of nights, each night settles separately, so a week-long run does not wait for the last performance.
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Ridgeway