Bugs
Open and resolved bugs across all Ridgeway products
Wrong Order DatesSupport deskCustomers ring thinking a payment has gone out twice. It hasn't. The date label is just stale until the app restarts. About forty calls last week.Ben Ito Forty calls is the cost, so this goes to the front. Reproduced by leaving a build open past midnight.
HaldenOptimiser Times OutOperationsPast roughly 60 stops it spins for two minutes and returns a 504. We plan a 90-stop run every Monday, so we're doing it in halves and stitching them together, which is worse than not optimising at all.Dmitri Novak That threshold is exactly what we needed. Reproduced at 64 stops here.
CorvidPrinted QR FailsA customerPhone tickets are fine. Printed ones under our foyer lights take three or four goes, and on a full house that builds a queue out of the door.Ben Ito Fixed. Printed codes render at higher contrast with a wider quiet zone, which is what your scanners were struggling with under warm light. Anything printed from today scans first time.
FenBalance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.HaldenTotals Miss RefundsA finance managerThe figure on the dashboard and the figure in the export disagree by exactly our refund total for the period. I have had to explain the difference to our auditor.Ben Ito Two numbers that should agree and do not is the worst kind of bug on anything financial, because the wrong one still looks right. Straight to the front.
LarkspurBattery Gone by TwoDepot managerDrivers on a full day arrive back with a flat phone. It started with the version before last. They are now carrying power banks, which they should not have to.Carmen Ruiz Drivers buying their own power banks to work around us is the same shape as the photographs on personal phones. We will treat it the same way.
Corvid DriverWebhooks Arrive TwicePlatform engineerRoughly one delivery in two hundred fires twice with the same event id. We have made our side idempotent so nothing is broken, but we found out the hard way.Ada Whitfield You should not have had to find that out the hard way, and our documentation should have said at-least-once rather than implying exactly-once. Both parts are being fixed.
Corvid APITimes Wrong AbroadA studio ownerA student in New York booked our 7pm Wednesday and arrived for what she thought was 7pm her time. The confirmation email showed our time with no timezone on it at all.Carmen Ruiz A time with no timezone beside it is not a time, and this is the second report of somebody travelling on the strength of one. Fixing it properly rather than adding a label.
KilnSequences Stop OvernightAn imagerSix-hour sequence, machine on mains, and I come down to find it stopped at about two in the morning with the screen asleep. Caffeinate keeps it going, which rather suggests the app should be asking for that itself.Ben Ito You should not have to know what caffeinate is to leave a sequence running, and the fact that it works tells us exactly what is wrong.
Pallas
HaldenOptimiser Times OutOperationsPast roughly 60 stops it spins for two minutes and returns a 504. We plan a 90-stop run every Monday, so we're doing it in halves and stitching them together, which is worse than not optimising at all.Dmitri Novak That threshold is exactly what we needed. Reproduced at 64 stops here.CorvidPrinted QR FailsA customerPhone tickets are fine. Printed ones under our foyer lights take three or four goes, and on a full house that builds a queue out of the door.Ben Ito Fixed. Printed codes render at higher contrast with a wider quiet zone, which is what your scanners were struggling with under warm light. Anything printed from today scans first time.FenBalance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.HaldenTotals Miss RefundsA finance managerThe figure on the dashboard and the figure in the export disagree by exactly our refund total for the period. I have had to explain the difference to our auditor.Ben Ito Two numbers that should agree and do not is the worst kind of bug on anything financial, because the wrong one still looks right. Straight to the front.LarkspurBattery Gone by TwoDepot managerDrivers on a full day arrive back with a flat phone. It started with the version before last. They are now carrying power banks, which they should not have to.Carmen Ruiz Drivers buying their own power banks to work around us is the same shape as the photographs on personal phones. We will treat it the same way.Corvid DriverWebhooks Arrive TwicePlatform engineerRoughly one delivery in two hundred fires twice with the same event id. We have made our side idempotent so nothing is broken, but we found out the hard way.Ada Whitfield You should not have had to find that out the hard way, and our documentation should have said at-least-once rather than implying exactly-once. Both parts are being fixed.Corvid APITimes Wrong AbroadA studio ownerA student in New York booked our 7pm Wednesday and arrived for what she thought was 7pm her time. The confirmation email showed our time with no timezone on it at all.Carmen Ruiz A time with no timezone beside it is not a time, and this is the second report of somebody travelling on the strength of one. Fixing it properly rather than adding a label.KilnSequences Stop OvernightAn imagerSix-hour sequence, machine on mains, and I come down to find it stopped at about two in the morning with the screen asleep. Caffeinate keeps it going, which rather suggests the app should be asking for that itself.Ben Ito You should not have to know what caffeinate is to leave a sequence running, and the fact that it works tells us exactly what is wrong.Pallas