Bugs
Open and resolved bugs across all Ridgeway products
Card Freeze LagSupport deskFour customers so far, all on an iPhone 11 or older. First tap animates but the card stays active until they tap it again.Ben Ito A control that animates without doing anything is worse than one that looks dead, because people believe the animation. Testing on the older handsets now.
HaldenKeys Look IdenticalA platform engineerBoth are 32 characters starting lk. I've pasted the wrong one into production more than once and I won't be the last.Ben Ito Clear enough to act on, and it is our design rather than your carelessness: two keys that look the same and do very different things will be confused, reliably, by careful people. Looking at a visible prefix on the test key now.
Larkspur APIRate Limit HeadersPlatform engineerDocs say 1,000 a minute. X-RateLimit-Reset comes back about 47 seconds out, so our backoff fires early or late and we can't tell which until it's too late.Dmitri Novak A backoff that can't trust the reset header is worse than no header at all. I'm checking whether the window is sliding where the docs call it fixed. One of the two is wrong and we'll tell you which.
Corvid APISignature Pad SmallDepot managerOn the smaller handsets the signature box is about a third of the screen and drivers are being told their signature is unreadable. In gloves, in the rain, it is not really a fair ask.
Corvid DriverPhotos Look Washed OutA studio ownerClass photographs upload noticeably paler than the originals. It is subtle on a phone and obvious on a decent screen, which is unfortunate for a ceramics studio.Carmen Ruiz That usually means the colour profile is being dropped when we resize, which would explain why it is subtle rather than dramatic. Checking.
KilnDepot Filter SlowPlanning deskSwitching depots on the run list takes about twelve seconds on our Hamburg depot, which has roughly 400 active runs. The smaller depots are instant.Dmitri Novak Twelve seconds against instant on a smaller depot points at something that grows with the number of runs rather than at the network. Profiling it against a copy of your Hamburg data.
CorvidSearch Misses PayeesSupport deskSearching a payee by their reference finds nothing. It only matches the name, which is the half customers are least likely to remember for a utility company.Dmitri Novak Fair point that the reference is often the memorable half. Checking what the search actually covers rather than assuming.HaldenNo Cancel EmailsA customerI cancelled Tuesday evening and three people turned up anyway. I now message everyone by hand to be safe.KilnChart Ignores TimezoneA customerOur account is set to Europe/Madrid and the daily chart clearly breaks at midnight UTC. Every Monday morning looks like a Sunday evening.Dmitri Novak A chart that buckets on a different day boundary from the account is quietly wrong in a way people plan around, so thank you for pinning down which midnight it is using. Checking whether the export does the same.
LarkspurCatalogue Search SlowAn imagerTyping a target name takes about two seconds a keystroke once the full catalogue is loaded. On a cold night with gloves on that is genuinely painful.Ben Ito Two seconds a keystroke means we are searching the whole catalogue on every letter rather than narrowing what we already have. Looking at it now, and gloves on a cold night is exactly the context we should be designing for.
PallasTimestamps Lack ZonePlatform engineerStop times come back as 2026-08-11T14:30:00 with no zone and no Z. We have assumed UTC for a year and I have never been able to confirm it from the docs.Ada Whitfield You should not have had to assume, and the fact that you have been right for a year does not make it safe. Confirming what the field actually holds before we answer, because the honest answer might be that it varies by endpoint.Corvid APIFilters Reset on BackSupport deskSet a date range and a category on the statement screen, open a transaction, press back, and both are gone. Reported by three customers this week, all of whom were reconciling something.
Halden OnlineLost After FlipA customerIt re-acquires eventually but the exposure is ruined, so a two-hour sequence loses about twenty minutes.PallasRefunds Hold SeatsA customerRefunded two tickets and the show still showed sold out, so we turned away walk-ups for seats we had.
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HaldenKeys Look IdenticalA platform engineerBoth are 32 characters starting lk. I've pasted the wrong one into production more than once and I won't be the last.Ben Ito Clear enough to act on, and it is our design rather than your carelessness: two keys that look the same and do very different things will be confused, reliably, by careful people. Looking at a visible prefix on the test key now.Larkspur APIRate Limit HeadersPlatform engineerDocs say 1,000 a minute. X-RateLimit-Reset comes back about 47 seconds out, so our backoff fires early or late and we can't tell which until it's too late.Dmitri Novak A backoff that can't trust the reset header is worse than no header at all. I'm checking whether the window is sliding where the docs call it fixed. One of the two is wrong and we'll tell you which.Corvid APISignature Pad SmallDepot managerOn the smaller handsets the signature box is about a third of the screen and drivers are being told their signature is unreadable. In gloves, in the rain, it is not really a fair ask.Corvid DriverPhotos Look Washed OutA studio ownerClass photographs upload noticeably paler than the originals. It is subtle on a phone and obvious on a decent screen, which is unfortunate for a ceramics studio.Carmen Ruiz That usually means the colour profile is being dropped when we resize, which would explain why it is subtle rather than dramatic. Checking.KilnDepot Filter SlowPlanning deskSwitching depots on the run list takes about twelve seconds on our Hamburg depot, which has roughly 400 active runs. The smaller depots are instant.Dmitri Novak Twelve seconds against instant on a smaller depot points at something that grows with the number of runs rather than at the network. Profiling it against a copy of your Hamburg data.CorvidSearch Misses PayeesSupport deskSearching a payee by their reference finds nothing. It only matches the name, which is the half customers are least likely to remember for a utility company.Dmitri Novak Fair point that the reference is often the memorable half. Checking what the search actually covers rather than assuming.HaldenNo Cancel EmailsA customerI cancelled Tuesday evening and three people turned up anyway. I now message everyone by hand to be safe.KilnChart Ignores TimezoneA customerOur account is set to Europe/Madrid and the daily chart clearly breaks at midnight UTC. Every Monday morning looks like a Sunday evening.Dmitri Novak A chart that buckets on a different day boundary from the account is quietly wrong in a way people plan around, so thank you for pinning down which midnight it is using. Checking whether the export does the same.LarkspurCatalogue Search SlowAn imagerTyping a target name takes about two seconds a keystroke once the full catalogue is loaded. On a cold night with gloves on that is genuinely painful.Ben Ito Two seconds a keystroke means we are searching the whole catalogue on every letter rather than narrowing what we already have. Looking at it now, and gloves on a cold night is exactly the context we should be designing for.PallasTimestamps Lack ZonePlatform engineerStop times come back as 2026-08-11T14:30:00 with no zone and no Z. We have assumed UTC for a year and I have never been able to confirm it from the docs.Ada Whitfield You should not have had to assume, and the fact that you have been right for a year does not make it safe. Confirming what the field actually holds before we answer, because the honest answer might be that it varies by endpoint.Corvid APIFilters Reset on BackSupport deskSet a date range and a category on the statement screen, open a transaction, press back, and both are gone. Reported by three customers this week, all of whom were reconciling something.Halden OnlineLost After FlipA customerIt re-acquires eventually but the exposure is ruined, so a two-hour sequence loses about twenty minutes.PallasRefunds Hold SeatsA customerRefunded two tickets and the show still showed sold out, so we turned away walk-ups for seats we had.Fen