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Hosting a support centre yourself
Static hosts, VPS options, domains, TLS, email and backups: what each choice costs to run and what Docket does not need at all. 20 guides, newest first. Back to every guide.
Self-Hosting
20 articles
SELF-HOSTING
What breaks when you self-host
The strongest argument against doing it, the failure modes that are real, and the half of the story most posts skip.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
Uptime, static against hosted
Static site uptime is not a published percentage. It is a shorter list of things that can go wrong, and a different worst case when one of them does.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
The security headers a public feedback page needs
Content-Security-Policy, HSTS, nosniff, Referrer-Policy, Permissions-Policy and frame-ancestors, with a sensible starting value for each.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Static site or server
A feedback tool does six jobs. Work out which of them need a running server before you commit to running one.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
Spam on a public feedback form
A ladder of defences ordered by how little they cost the real person filling in the form.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Self-hosting on a Synology NAS
A NAS is already on, already backed up, and already has disks. Whether that makes it a good home for a customer-facing tool is a different question.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
Self-hosting on Hetzner
Why Hetzner comes up so often, what the cheapest instance is, and everything that happens after apt install.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
Self-hosted status page tools
Sort self-hosted status page tools by what you have to run rather than by star count, and the real leader turns out to have no server at all.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Self-hosted or hosted
A table to run your own situation through, not an argument for either side.
Last updated 23 August 2026 · 5 min read
SELF-HOSTING
Running it on a cheap VPS
The instance price is the smallest line on the bill. Here is everything else it takes to run a support centre on a cheap VPS.
Last updated 23 August 2026 · 5 min read
SELF-HOSTING
Putting a feature request board behind your SSO
Most public boards should not be behind single sign-on at all. Here is the one case where it belongs, and how to wire it up.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Open source knowledge base software
Two of the best-known "open source" knowledge base tools are not what most people assume, and the licence you get decides more than any feature list.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Netlify, Vercel or Cloudflare Pages
The one detail almost every comparison of these three skips: what their free tiers permit you to run.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
Docker, Coolify, Railway, or nothing at all
A ladder of deployment approaches, from a plain VPS to a fully managed platform, and the real case for skipping every rung.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Custom domains and subdomains for a support site
Subdomain or subdirectory, which DNS records each needs, and the two mistakes that quietly split your traffic.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Cloudflare Tunnel for a self-hosted support site
How to serve a support site running on your own hardware without opening a single inbound port.
Last updated 23 August 2026 · 6 min read
SELF-HOSTING
Backing up a feature request board
A dump you have never restored is not a backup, it is a hope.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Self-hosting a feature request board
What it costs, what it breaks, and the three questions that decide whether you should.
Last updated 23 August 2026 · 10 min read
SELF-HOSTING
SMTP for self-hosted tools
What SPF, DKIM and DMARC do, and why running your own mail server rarely pays off.
Last updated 23 August 2026 · 7 min read
SELF-HOSTING
Fider, LogChimp, Quackback and ClearFlask compared
Which self-hosted feature request tools are alive, open core, or dead.
Last updated 23 August 2026 · 6 min read