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Hosting a support centre yourself

Static hosts, VPS options, domains, TLS, email and backups: what each choice costs to run and what Docket does not need at all. 20 guides, newest first. Back to every guide.

Last updated 2 September 2026

Self-Hosting

20 articles

SELF-HOSTING What breaks when you self-host The strongest argument against doing it, the failure modes that are real, and the half of the story most posts skip. Last updated 23 August 2026 · 6 min read SELF-HOSTING Uptime, static against hosted Static site uptime is not a published percentage. It is a shorter list of things that can go wrong, and a different worst case when one of them does. Last updated 23 August 2026 · 6 min read SELF-HOSTING The security headers a public feedback page needs Content-Security-Policy, HSTS, nosniff, Referrer-Policy, Permissions-Policy and frame-ancestors, with a sensible starting value for each. Last updated 23 August 2026 · 7 min read SELF-HOSTING Static site or server A feedback tool does six jobs. Work out which of them need a running server before you commit to running one. Last updated 23 August 2026 · 6 min read SELF-HOSTING Spam on a public feedback form A ladder of defences ordered by how little they cost the real person filling in the form. Last updated 23 August 2026 · 7 min read SELF-HOSTING Self-hosting on a Synology NAS A NAS is already on, already backed up, and already has disks. Whether that makes it a good home for a customer-facing tool is a different question. Last updated 23 August 2026 · 6 min read SELF-HOSTING Self-hosting on Hetzner Why Hetzner comes up so often, what the cheapest instance is, and everything that happens after apt install. Last updated 23 August 2026 · 6 min read SELF-HOSTING Self-hosted status page tools Sort self-hosted status page tools by what you have to run rather than by star count, and the real leader turns out to have no server at all. Last updated 23 August 2026 · 7 min read SELF-HOSTING Self-hosted or hosted A table to run your own situation through, not an argument for either side. Last updated 23 August 2026 · 5 min read SELF-HOSTING Running it on a cheap VPS The instance price is the smallest line on the bill. Here is everything else it takes to run a support centre on a cheap VPS. Last updated 23 August 2026 · 5 min read SELF-HOSTING Putting a feature request board behind your SSO Most public boards should not be behind single sign-on at all. Here is the one case where it belongs, and how to wire it up. Last updated 23 August 2026 · 7 min read SELF-HOSTING Open source knowledge base software Two of the best-known "open source" knowledge base tools are not what most people assume, and the licence you get decides more than any feature list. Last updated 23 August 2026 · 7 min read SELF-HOSTING Netlify, Vercel or Cloudflare Pages The one detail almost every comparison of these three skips: what their free tiers permit you to run. Last updated 23 August 2026 · 6 min read SELF-HOSTING Docker, Coolify, Railway, or nothing at all A ladder of deployment approaches, from a plain VPS to a fully managed platform, and the real case for skipping every rung. Last updated 23 August 2026 · 7 min read SELF-HOSTING Custom domains and subdomains for a support site Subdomain or subdirectory, which DNS records each needs, and the two mistakes that quietly split your traffic. Last updated 23 August 2026 · 7 min read SELF-HOSTING Cloudflare Tunnel for a self-hosted support site How to serve a support site running on your own hardware without opening a single inbound port. Last updated 23 August 2026 · 6 min read SELF-HOSTING Backing up a feature request board A dump you have never restored is not a backup, it is a hope. Last updated 23 August 2026 · 7 min read SELF-HOSTING Self-hosting a feature request board What it costs, what it breaks, and the three questions that decide whether you should. Last updated 23 August 2026 · 10 min read SELF-HOSTING SMTP for self-hosted tools What SPF, DKIM and DMARC do, and why running your own mail server rarely pays off. Last updated 23 August 2026 · 7 min read SELF-HOSTING Fider, LogChimp, Quackback and ClearFlask compared Which self-hosted feature request tools are alive, open core, or dead. Last updated 23 August 2026 · 6 min read