Features
Feature requests across all Ridgeway products
Bigger Text OptionDepot managerOur drivers are reading a run sheet through a windscreen in daylight, often over fifty. The text is about as small as the phone allows and there is no way to change it in the app.Carmen Ruiz The app should be following the phone's own text size setting and it clearly is not, so this may be a bug we can fix rather than a feature to build. Checking which it is.
Corvid DriverReplan Mid-RouteOperationsWhen a drop fails or a customer moves a slot at 11am, we rebuild the whole run by hand. The optimiser only helps at the point we plan, which is the point we know least.Carmen Ruiz Agreed that the planning moment is the moment you know least. Being honest about the hard part: a replan has to respect what the driver has already done and where the vehicle actually is, so it needs live position rather than the morning's plan. Scoping that before we promise a date.
CorvidHold Seats for PressA box office managerWe keep a handful of seats back for press and guests on every show and currently do it by buying them ourselves and refunding later, which makes our sales figures nonsense.Ben Ito Buying your own seats to work around us is also quietly corrupting the numbers you report, so this is worth more than its vote count. Scoping proper holds that sit outside the sales figures.
FenIdempotent RefundsAn integration leadPayments take an idempotency key. Refunds do not, so a timeout on our side means we genuinely cannot tell whether the customer has been refunded once or twice without going to look.Dmitri Novak That is an inconsistency in our API rather than a gap in yours, and refunds are the worse half to have left out. Checking whether anything downstream assumes refunds are unkeyed before we commit to a date.
Larkspur APISave a ViewA finance managerI build the same three filtered views every Monday morning: failures by reason, refunds by product, and settlements for the week. Ten minutes each week rebuilding something I have built forty times.Carmen Ruiz Ten minutes a week rebuilding the same three things is the sort of cost that never gets reported because everybody assumes it is normal. Thank you for reporting it. Looking at saved views that can be shared with the rest of your team, so this is set up once rather than once per person.
LarkspurExport for BookkeepingBusiness bankingOur business customers download a CSV and then spend an hour reshaping it for Xero or QuickBooks. Their accountants have asked us about this more than once.Dmitri Novak Worth doing, and the shape matters more than the effort: both of those want a specific column order and date format, so a generic export just moves the reshaping rather than removing it. Checking what each expects before we commit to a date.
Halden Online
Corvid DriverReplan Mid-RouteOperationsWhen a drop fails or a customer moves a slot at 11am, we rebuild the whole run by hand. The optimiser only helps at the point we plan, which is the point we know least.Carmen Ruiz Agreed that the planning moment is the moment you know least. Being honest about the hard part: a replan has to respect what the driver has already done and where the vehicle actually is, so it needs live position rather than the morning's plan. Scoping that before we promise a date.CorvidHold Seats for PressA box office managerWe keep a handful of seats back for press and guests on every show and currently do it by buying them ourselves and refunding later, which makes our sales figures nonsense.Ben Ito Buying your own seats to work around us is also quietly corrupting the numbers you report, so this is worth more than its vote count. Scoping proper holds that sit outside the sales figures.FenIdempotent RefundsAn integration leadPayments take an idempotency key. Refunds do not, so a timeout on our side means we genuinely cannot tell whether the customer has been refunded once or twice without going to look.Dmitri Novak That is an inconsistency in our API rather than a gap in yours, and refunds are the worse half to have left out. Checking whether anything downstream assumes refunds are unkeyed before we commit to a date.Larkspur APISave a ViewA finance managerI build the same three filtered views every Monday morning: failures by reason, refunds by product, and settlements for the week. Ten minutes each week rebuilding something I have built forty times.Carmen Ruiz Ten minutes a week rebuilding the same three things is the sort of cost that never gets reported because everybody assumes it is normal. Thank you for reporting it. Looking at saved views that can be shared with the rest of your team, so this is set up once rather than once per person.LarkspurExport for BookkeepingBusiness bankingOur business customers download a CSV and then spend an hour reshaping it for Xero or QuickBooks. Their accountants have asked us about this more than once.Dmitri Novak Worth doing, and the shape matters more than the effort: both of those want a specific column order and date format, so a generic export just moves the reshaping rather than removing it. Checking what each expects before we commit to a date.Halden Online