Bugs
Open and resolved bugs across all Halden Bank products
Card Freeze LagSupport deskFour customers so far, all on an iPhone 11 or older. First tap animates but the card stays active until they tap it again.Ben Ito A control that animates without doing anything is worse than one that looks dead, because people believe the animation. Testing on the older handsets now.
HaldenUnder ReviewSearch Misses PayeesSupport deskSearching a payee by their reference finds nothing. It only matches the name, which is the half customers are least likely to remember for a utility company.Dmitri Novak Fair point that the reference is often the memorable half. Checking what the search actually covers rather than assuming.HaldenUnder ReviewFilters Reset on BackSupport deskSet a date range and a category on the statement screen, open a transaction, press back, and both are gone. Reported by three customers this week, all of whom were reconciling something.
Halden OnlineUnder ReviewSigned Out Mid-PaymentSupport deskIf a customer takes more than about eight minutes over a new payee, they are signed out on the confirm step and lose everything they typed. Older customers hit this constantly because they check the account number against a letter twice.Carmen Ruiz A timeout that punishes people for being careful with an account number has it exactly backwards. On it.Halden OnlineIn ProgressWrong Order DatesSupport deskCustomers ring thinking a payment has gone out twice. It hasn't. The date label is just stale until the app restarts. About forty calls last week.Ben Ito Forty calls is the cost, so this goes to the front. Reproduced by leaving a build open past midnight.HaldenCompletedBalance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.HaldenCompleted
HaldenUnder ReviewSearch Misses PayeesSupport deskSearching a payee by their reference finds nothing. It only matches the name, which is the half customers are least likely to remember for a utility company.Dmitri Novak Fair point that the reference is often the memorable half. Checking what the search actually covers rather than assuming.HaldenUnder ReviewFilters Reset on BackSupport deskSet a date range and a category on the statement screen, open a transaction, press back, and both are gone. Reported by three customers this week, all of whom were reconciling something.Halden OnlineUnder ReviewSigned Out Mid-PaymentSupport deskIf a customer takes more than about eight minutes over a new payee, they are signed out on the confirm step and lose everything they typed. Older customers hit this constantly because they check the account number against a letter twice.Carmen Ruiz A timeout that punishes people for being careful with an account number has it exactly backwards. On it.Halden OnlineIn ProgressWrong Order DatesSupport deskCustomers ring thinking a payment has gone out twice. It hasn't. The date label is just stale until the app restarts. About forty calls last week.Ben Ito Forty calls is the cost, so this goes to the front. Reproduced by leaving a build open past midnight.HaldenCompletedBalance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.HaldenCompleted