Bugs
Open and resolved bugs across all Halden Bank products
Wrong Order DatesSupport deskCustomers ring thinking a payment has gone out twice. It hasn't. The date label is just stale until the app restarts. About forty calls last week.Ben Ito Forty calls is the cost, so this goes to the front. Reproduced by leaving a build open past midnight.
HaldenBalance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.Halden
HaldenBalance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.Halden