Features
Feature requests across all Halden Bank products
Export for BookkeepingBusiness bankingOur business customers download a CSV and then spend an hour reshaping it for Xero or QuickBooks. Their accountants have asked us about this more than once.Dmitri Novak Worth doing, and the shape matters more than the effort: both of those want a specific column order and date format, so a generic export just moves the reshaping rather than removing it. Checking what each expects before we commit to a date.
Halden OnlineUnder ReviewFace ID on PaymentsProduct teamOur fraud team want a second check on payments over £500. At the moment Face ID happens once when the app opens, so a payment twenty minutes later needs nothing at all. Our compliance officer has now raised it in two audits.Ada Whitfield The twenty-minute gap is the finding here, not the amount. A session that authenticates once and then stays trusted indefinitely is the thing an auditor objects to, and they're right to. We're scoping a re-auth prompt on the confirmation step with a configurable threshold, so your fraud team can move it without waiting for a release.
HaldenIn ProgressLarger Type SettingAccessibility groupBrowser zoom breaks the payments layout past about 150%, which is where several of our older customers sit. They end up ringing the branch instead.Carmen Ruiz Planned, and we are treating it as a layout fault rather than a preference: a page that breaks at 150% zoom is a page that has assumed everyone reads at the same size. The payments area is being rebuilt to reflow rather than scale, so it holds at 200%.Halden OnlinePlannedRound Up SavingsProduct teamEvery challenger bank does this and it is the single most common thing our customers ask for in branch. Round each card payment to the nearest pound and move the difference into a savings pot.Carmen Ruiz Planned for the summer. Two things worth agreeing before we build rather than after. Rounding up has to stop on its own if the current account would go below an amount the customer sets, otherwise you are charging overdraft interest to help somebody save, which is the sort of thing that ends up in a newspaper. And the pot needs to be withdrawable instantly and without penalty, or it is not really theirs. Both are in the spec. Tell us if your product team wants either drawn differently.HaldenPlannedStay Signed InAnonymoussigning in every single time on my own laptop is tediousCarmen Ruiz We're going to say no, and it's worth being straight about why rather than leaving it open. This is online banking. A thirty-day session on a shared or stolen laptop is someone else's money, and the people most likely to switch it on are the least likely to have a passcode on the machine. What we've done instead is make signing in quicker: one Face ID prompt rather than a password, so about two seconds. If that's still slow for you, tell us where and we'll look again.Halden OnlineDeclinedStatements as PDFSupport deskCustomers need a stamped PDF for a mortgage application or a visa. At the moment they ring us and we post one, which takes four days and costs us about £6 a time.Ada Whitfield Four days and £6 to produce something the app already holds. Agreed, and it should pay for itself quickly.HaldenCompleted
Halden OnlineUnder ReviewFace ID on PaymentsProduct teamOur fraud team want a second check on payments over £500. At the moment Face ID happens once when the app opens, so a payment twenty minutes later needs nothing at all. Our compliance officer has now raised it in two audits.Ada Whitfield The twenty-minute gap is the finding here, not the amount. A session that authenticates once and then stays trusted indefinitely is the thing an auditor objects to, and they're right to. We're scoping a re-auth prompt on the confirmation step with a configurable threshold, so your fraud team can move it without waiting for a release.HaldenIn ProgressLarger Type SettingAccessibility groupBrowser zoom breaks the payments layout past about 150%, which is where several of our older customers sit. They end up ringing the branch instead.Carmen Ruiz Planned, and we are treating it as a layout fault rather than a preference: a page that breaks at 150% zoom is a page that has assumed everyone reads at the same size. The payments area is being rebuilt to reflow rather than scale, so it holds at 200%.Halden OnlinePlannedRound Up SavingsProduct teamEvery challenger bank does this and it is the single most common thing our customers ask for in branch. Round each card payment to the nearest pound and move the difference into a savings pot.Carmen Ruiz Planned for the summer. Two things worth agreeing before we build rather than after. Rounding up has to stop on its own if the current account would go below an amount the customer sets, otherwise you are charging overdraft interest to help somebody save, which is the sort of thing that ends up in a newspaper. And the pot needs to be withdrawable instantly and without penalty, or it is not really theirs. Both are in the spec. Tell us if your product team wants either drawn differently.HaldenPlannedStay Signed InAnonymoussigning in every single time on my own laptop is tediousCarmen Ruiz We're going to say no, and it's worth being straight about why rather than leaving it open. This is online banking. A thirty-day session on a shared or stolen laptop is someone else's money, and the people most likely to switch it on are the least likely to have a passcode on the machine. What we've done instead is make signing in quicker: one Face ID prompt rather than a password, so about two seconds. If that's still slow for you, tell us where and we'll look again.Halden OnlineDeclinedStatements as PDFSupport deskCustomers need a stamped PDF for a mortgage application or a visa. At the moment they ring us and we post one, which takes four days and costs us about £6 a time.Ada Whitfield Four days and £6 to produce something the app already holds. Agreed, and it should pay for itself quickly.HaldenCompleted