FAQ

Yes. Nothing is stored on the device that can move money on its own, and you can freeze every card from any browser by signing in to Halden Online.

If you cannot get to a browser, the 24-hour number in your welcome pack freezes everything in about a minute.

Because a first payment to a new payee is where almost all fraud happens. The extra check takes a couple of seconds and only ever applies once per payee.

Payments to someone you have paid before do not ask again.

Most payments arrive within seconds, but a first payment to a new payee can be held for up to two hours while it is checked, and payments made after 3.30pm on a Friday to a non-participating bank may not land until Monday.

The payment screen shows which of these applies. If it has been longer than that, call us and we will trace it.

Yes, on up to three devices, each registered separately with its own Face ID or passcode.

Registering a fourth signs out the one you have used least, and you will get a notification saying which.

The current and previous versions of Chrome, Safari, Firefox and Edge. Older versions still work but will show a notice, because we cannot promise the security behaviour we need on a browser that has stopped receiving updates.

Fifteen minutes without activity, and typing counts as activity. It is deliberately short because people bank from shared and public machines.

If a session does end while you are filling in a payment, what you typed is kept and returned to you when you sign back in.