Aug 6
If a customer takes more than about eight minutes over a new payee, they are signed out on the confirm step and lose everything they typed. Older customers hit this constantly because they check the account number against a letter twice.
Halden OnlineWeb
The full account, in a browser.
Signed Out Mid-Payment
2 Replies
Carmen RuizAug 6
A timeout that punishes people for being careful with an account number has it exactly backwards. On it.
Carmen RuizAug 13
In progress. Typing keeps the session alive rather than only page loads, which is the actual bug: the customer was active the whole time and we could not see it.
Separately, the form is kept if a session does end, so signing back in returns them to a filled-in page rather than an empty one. The timeout itself is not moving, and should not.