Bugs
Open and resolved bugs across all Fernpost products
Unsubscribe Still SendsKwameSomeone unsubscribed on the Tuesday, got the confirmation page, and received Thursday's issue anyway. She emailed me about it rather than you, which is the part I mind. I've checked her record and she is definitely marked as unsubscribed. My guess is the queue was already built before she left.Support Team You've diagnosed it correctly, and this is the worst thing on the board so I'm treating it that way. The queue takes a copy of the recipient list when the issue is scheduled rather than when it sends, so anyone who leaves in between is still on the copy. Somebody asking to be left alone and then being written to anyway isn't a rendering problem.
FernpostImport Stalls SilentlyBeaBrought 12,000 subscribers over from Mailchimp. The bar reached about 80% and stopped. No error, no email, and it was still sitting there the next morning. Second attempt worked, so I have them now, but I nearly gave up.Support Team Nearly giving up is the right response to a progress bar that stops and says nothing, so that part is on me. A stall at roughly that point usually means one malformed row the importer can't parse and won't skip. It should tell you which row and carry on.FernpostClock Change DriftMartaEvery issue I had queued for the week of the 27th went out at 08:00 instead of 09:00. I'm in Lisbon and the schedule was set before the clocks changed. Nothing else about them was different. Two were embargoed until 09:00, so I've spent this morning apologising to people. Not ideal.Support Team You're right, and thank you for mentioning the embargo, that's the part that actually matters here. The schedule is stored in your local time but the worker compares against UTC, so anything queued before a clock change is out by the difference until it's saved again. I'm fixing the comparison rather than asking everyone to go and re-save.Fernpost
FernpostImport Stalls SilentlyBeaBrought 12,000 subscribers over from Mailchimp. The bar reached about 80% and stopped. No error, no email, and it was still sitting there the next morning. Second attempt worked, so I have them now, but I nearly gave up.Support Team Nearly giving up is the right response to a progress bar that stops and says nothing, so that part is on me. A stall at roughly that point usually means one malformed row the importer can't parse and won't skip. It should tell you which row and carry on.FernpostClock Change DriftMartaEvery issue I had queued for the week of the 27th went out at 08:00 instead of 09:00. I'm in Lisbon and the schedule was set before the clocks changed. Nothing else about them was different. Two were embargoed until 09:00, so I've spent this morning apologising to people. Not ideal.Support Team You're right, and thank you for mentioning the embargo, that's the part that actually matters here. The schedule is stored in your local time but the worker compares against UTC, so anything queued before a clock change is out by the difference until it's saved again. I'm fixing the comparison rather than asking everyone to go and re-save.Fernpost