KilnWeb
Bookings for studios and workshops.
Set Up a TermA studio ownerWe run eight-week courses. At the moment that means creating eight separate classes and hoping I have not fat-fingered a date, and if a student wants the whole course they book eight times.Ben Ito In progress. You will build the run once and Kiln will generate the dates, skipping any you exclude for a bank holiday. Students book the course as one thing, and a single missed week does not release their place in the rest of it, which is the part that would have caught people out.A Waiting ListA studio ownerOur Saturday pottery class fills in about four minutes and then twenty people email me asking to be told if somebody drops out. I keep that list in a notebook.Ada Whitfield A notebook is a good sign that the product is missing something rather than that you are doing it wrong. Planned for the next quarter. When a place frees up, the first person on the list gets a window to take it before it passes on, so a cancellation at midnight does not go to whoever happens to be awake.Charge for No-ShowsA studio ownerAbout one booking in eight does not turn up. We would like to keep the card on file and charge a fee automatically when somebody misses a class.Ada Whitfield We are not going to build automatic charging, and we would rather explain than leave it open. Charging a card after the fact, for something the customer did not do, is a chargeback in most cases and a complaint in the rest. The studio wins the argument and loses the student. It also needs the card stored in a way that raises what your compliance obligations look like, which is a real cost to you for a fee of a few pounds. What does work, and what we are building instead: a deposit taken at booking and released when they attend, which is agreed in advance and disputed far less often. That sits behind the waiting list on the roadmap.