HaldeniOS
Everyday banking, on your phone.
Card Freeze LagSupport deskFour customers so far, all on an iPhone 11 or older. First tap animates but the card stays active until they tap it again.Ben Ito A control that animates without doing anything is worse than one that looks dead, because people believe the animation. Testing on the older handsets now.Search Misses PayeesSupport deskSearching a payee by their reference finds nothing. It only matches the name, which is the half customers are least likely to remember for a utility company.Dmitri Novak Fair point that the reference is often the memorable half. Checking what the search actually covers rather than assuming.Wrong Order DatesSupport deskCustomers ring thinking a payment has gone out twice. It hasn't. The date label is just stale until the app restarts. About forty calls last week.Ben Ito Forty calls is the cost, so this goes to the front. Reproduced by leaving a build open past midnight.Balance Lags PaymentsSupport deskA customer pays someone, the payment appears in the list, and the balance at the top still shows the old figure for anything up to a minute. Several have told us they thought the payment had failed and sent it again.Ben Ito People sending a payment twice because we showed them a stale number is the expensive version of this, and it will be in the duplicate-payment figures your team already tracks. Treating it as urgent.