Jul 22
Our failure rate went from 2% to 11% for most of a Thursday and we found out on the Friday from a customer. The number was on the dashboard the whole time and nobody was looking at it.
LarkspurWeb
Your payments, at a glance.
Alerts on Failures
1 Reply
Carmen RuizAug 8
A number nobody is looking at is not monitoring, so this is a fair criticism of the dashboard rather than of your team. Planned.
Thresholds will be set against your own recent baseline rather than a fixed percentage, because 11% is an emergency for you and a normal Tuesday for somebody selling to a different market.