How it works: you buy Atlas once through the checkout, your licence key arrives by email, and you paste it into the app to activate. Activation is verified online a single time, so you need an internet connection for that first step. If the key has not arrived, check your spam folder first.
Atlas has no account to create and nothing to sign up for. The licence key is the whole system. That keeps things private and simple, and it means the handful of things that can go wrong are easy to fix.
How does Atlas activation work?
There are three steps, and most people are through them in under a minute:
- Buy Atlas once. A single purchase of $9.99 through the checkout. No subscription, no recurring fees.
- Receive your key by email. Your licence key is sent to the address you used at checkout.
- Paste it into the app. Open Atlas, paste the whole key into the activation field, and it verifies once over the internet. After that, Atlas is yours.
If you have not downloaded Atlas yet, start with getting started with Atlas, then come back here when it is time to activate.
My licence key hasn't arrived. What now?
The key is delivered to the email address you entered at checkout, so the first thing to confirm is which inbox that was. Then work through this short list:
- Check the confirmation email. Your key is included with the purchase confirmation sent after checkout.
- Check spam and junk. Automated confirmation emails sometimes get filtered. Look there before assuming it is missing.
- Give it a moment. Delivery is usually quick, but mail can take a little while to arrive during busy periods.
- Still nothing? Email support@theodorehq.com from, or mentioning, the address you bought Atlas with, and we will resend the key.
My key won't activate. How do I fix it?
When a key is in hand but the app will not accept it, the cause is nearly always one of two small things:
- An incomplete copy. Select and copy the entire key. It is easy to clip a character at the start or end, or to pick up a trailing space. Pasting the whole string, end to end, fixes most failures.
- No internet connection. Activation is verified online once, so your Mac needs to be connected for that first step. If you are offline or behind a restrictive network, reconnect and try again.
The safest method is to copy the key directly from your confirmation email rather than typing it by hand. That avoids dropped or mistyped characters, which are the single most common reason activation fails.
Common questions, quick answers
| Situation | What to do |
|---|---|
| Key not in inbox | Check spam or junk, then email support |
| Key won't activate | Copy the whole key, confirm you are online |
| Not sure which email it went to | Look for the inbox used at checkout |
| Still stuck | Email support@theodorehq.com |
When to contact support
If you have checked your spam folder, copied the whole key, and confirmed you are online, and it still will not activate, that is the moment to reach out. Email support@theodorehq.com and mention the address you used at checkout so we can find your purchase quickly. We would much rather hear from you than have you stuck.
Once you are activated, you are ready to pin teammates and cities, find the overlap, and book meetings in everyone's correct local time. That is what Atlas is for.
Frequently asked
How does Atlas activation work?
My Atlas licence key hasn't arrived. What should I do?
My licence key won't activate. How do I fix it?
Is Atlas a subscription?
Stop doing timezone math
Atlas finds the time everyone's awake and adds it to your calendar in one tap.
One-time purchase, yours forever.